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Quick answers to the questions we get asked most about buying from Home Insulation. Each answer links to the full policy for the details.
1
What are the terms when I buy a product or book an installation?
Our Terms and Conditions cover orders, pricing, quotes, installation bookings, cancellations and your rights under Australian Consumer Law.
2
How is my personal information handled?
We only collect what we need to process orders, quotes and enquiries, we never sell your data, and we handle it under the Australian Privacy Principles.
3
Can I return a product or get a refund?
Faulty, damaged or incorrect items are repaired, replaced or refunded under Australian Consumer Law, but we do not accept change-of-mind returns.
4
Can I pick up my order instead of having it delivered?
Yes. Choose Click and Collect at checkout and collect your order free of charge from 2/83 Tucker St, Breakwater within a week of your ready-for-collection email.
5
Where do you deliver and what does it cost?
We deliver with our own team across Geelong, Melbourne and Victoria, typically within 2–5 business days, with delivery fees from $100 depending on distance.
Still have a question? Call us on 0402 159 252 or send us an enquiry.
Contact Us With an Enquiry
If you are interested in a free, no obligation on site quote, please contact us on the number listed below, or include your name & best contact number in the field below & we will get back to as soon as possible.