Home Insulation FAQ

Home Insulation Frequently Asked Questions

Answers to common home insulation questions — products, installation, rebates, delivery and more. Geelong-based, servicing all of Victoria.

 

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Getting started

Do you just sell products, or do you install too?

• Both. You can shop insulation products online and install them yourself, or book one of our licensed installers to supply and fit everything for you — including a free on-site quote first.

I’m not sure what I need — where do I start?

• Call us on 0402 159 252 or book a free inspection and we’ll assess your home and talk you through the right options, no obligation.

 

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Products & insulation types

What insulation products do you sell?

• We supply and install ceiling, wall and underfloor insulation, including Bradford®, Earthwool®, Pink® Batts, InsulPoly polyester underfloor insulation, roofing blankets, and wall wraps. You can browse the full range in our online store.

Which insulation is right for my home?

• It depends on your home’s age, construction and existing insulation. As a guide, ceiling insulation gives the biggest comfort and energy gain for most Victorian homes, underfloor suits homes with a sub-floor space, and wall insulation is usually easiest to add during a build or renovation. Our team can advise after a quick check of your roof space and access, whether on-site or over the phone.

Can I buy products without booking installation?

• Yes. Everything in our store is available to buy on its own if you’re installing it yourself or using your own tradesperson. If you’d rather have it fitted, we also offer full installation.

Do you remove old insulation?

• Yes, we offer insulation removal and roof-space vacuuming, including for older ceiling batts and material that’s damaged, compressed or contaminated.

 

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Rebates & costs

Is there a rebate for ceiling insulation?

• Yes. Through the Victorian Energy Upgrades program, eligible households can get 50% off the cost of ceiling insulation installation, with the discount applied straight to your invoice — no refund paperwork. There’s no income test or concession card needed, but your roof space needs to be safe, clear and accessible. See our rebate page for eligibility, or book a free assessment to check. For more official information see the oficial website at Ceiling insulation discounts – Victorian Energy Upgrades.

How much does installation cost?

• Cost depends on your home’s size, roof space access and the insulation type and R-value you choose. We provide a free, no-obligation on-site quote so you know the exact price before committing.

How much can I save on energy bills?

• According to the Victorian state government, households that take advantage of the current ceiling insulation rebate typically save $400 or more annually on heating and cooling, while also enjoying a more stable and comfortable indoor climate year-round.

 

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Installation services

What areas do you service?

• We install across Geelong, Ballarat, Colac, Bacchus Marsh, Lara, Torquay, Lorne, Apollo Bay, Werribee, Winchelsea and surrounding areas.

Are you licensed and insured?

• Yes. We’re fully licensed and insured, with over 10 years’ experience and three lead installers trained in insulation installation and workplace safety, including working safely at heights and WHS requirements for construction.

What’s involved in a free quote?

• We visit your property to check existing insulation, access and the areas that need attention, then explain suitable product options and provide a clear scope of works and quote — all free and with no obligation.

Do you install in new builds and extensions?

• Yes, alongside retrofitting existing homes we also insulate new builds, extensions and commercial properties.

What’s thermal imaging, and do I need it?

• Thermal imaging shows heat loss and gaps in your existing insulation that aren’t visible to the eye. It’s useful if you’re not sure whether your current insulation is doing its job, or want to check a job (ours or someone else’s) has been done properly.

 

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Ordering, delivery & returns

• Where do you deliver and what does it cost?

We deliver with our own team across Geelong, Melbourne and Victoria, typically within 2–5 business days. Delivery fees start from $100 depending on distance. See our Delivery Policy for full details.

Can I pick up my order instead?

• Yes, choose Click and Collect at checkout and collect free of charge from 2/83 Tucker St, Breakwater, within a week of your ready-for-collection email. Please note that we will notify and contact you once your order is ready and arrange a collection time (collection is by appointment only). See our Click and Collect Policy.

What payment methods do you accept?

• Payments are processed securely through Stripe at checkout.

Can I return a product or get a refund?

• Faulty, damaged or incorrect items are repaired, replaced or refunded under Australian Consumer Law. We don’t accept change-of-mind returns. Full details are in our Returns and Refunds Policy.

What are the terms when I buy a product or book installation?

• Our Terms and Conditions cover orders, pricing, quotes, installation bookings, cancellations and your rights under Australian Consumer Law.

 

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Privacy & general

• How is my personal information handled?

We only collect what we need to process orders, quotes and enquiries, we never sell your data, and we handle it under the Australian Privacy Principles. See our Privacy Policy.

• What are your business hours?

Monday to Thursday 8:00am to 4:00pm, and Friday 8:00am to 3:00pm.

• How do I get in touch?

Call 0402 159 252, email info@homeinsulation.com.au, or send us an enquiry and we’ll get back to you as soon as possible.